Orders cut off time are one day before
schedule delivery day at 11:59am WST. You'll receive a conformation email once
the order has been placed. We will also send you a text on the day of schedule
delivery to alert you of the approximate delivery time.
How do I get free shipping?
Spend over $99
for metro Perth Delivery. Please check the delivery area before you place your
order. For more information regarding the delivery, click here.
Why use vacuum packing?
This method of packing removes air from the
package prior to sealing the contents. It reduces atmospheric oxygen, limiting
the growth of aerobic bacteria, preventing evaporation of volatile components,
and preventing contaminants that erode shelf life from entering the product.
Keeping the meat in the vacuum packaging also improves the tenderness of the
meat (also known as wet aging).
How are Wing Hong Products Delivered?
Wing Hong will deliver your order in a
temperature-controlled truck directly to your door.
Where do your products come from?
For over 3 decades, we have built lasting
relationships with the best farmers locally. Please check out our
sourcing/product page for more information. If you have any additional
questions about our products, email us at to online@wh-food.com.au or give us a call
at (08) 9227 6379.
How long will my meat last in the fridge,once I've opened a pack?
We recommend that any remaining (opened)
meat should be sealed immediately in an airtight container and placed in the
fridge for no longer than 24 hours. That means: eat it the next day! Otherwise,
freeze it.
Can I freeze my meat?
Yes. Actually, our vacuum packaging helps
here too. When you are freezing the meat, you risk freezer burn due to moisture
being wicked away from the surface of your meat. The airtight seal of our
packaging prevents this from happening. The ideal freezing conditions are to
try and blast freeze your product. To do this, create as much space in your
freezer, so that the cold air can take into effect quickly. This will increase
the eating quality of the frozen item at the time of consumption.
What are the best methods for thawing my products?
In order to achieve the best result, we
recommend thawing in the refrigerator prior to cooking. You can thaw meats and
poultry in their packaging, but should remove seafood from its packaging when
defrosting. For quick thawing, place vacuum sealed products in cold water for
30s to 4 minutes. We do not recommend using a microwave to thaw products because
it will lose more juices and natural flavour; resulting in a final product that
may be drier and less tender. Thaw foods in the microwave as a last resort only
if they will be cooked immediately.
How long do my products last on the fridge once thawed?
Wing Hong meat and seafood products can
last up to 12 months in the freezer. Once thawed, our meat products last 5 to 7
days in the refrigerator.
What is Meat Standards Australia (MSA) graded meat?
Meat Standards Australia (MSA) was
developed by the Australian red meat industry to improve the eating quality and
consistency of beef and lamb for consumption. The grading system takes into
account all factors, and in particular age and marbling, that affect produce
from the paddock to the plate.
How can I redeem my Wing Hong Promo Codes?
Wing Hong Promo Codes can be redeemed online
only. To redeem your code online, enter your Promo Code Number on the Payment
and Summary page as you check out.
Can I use a business address or PO box for my delivery address?
We deliver to both residential and business
addresses. However, we are unable to deliver to PO boxes.
What do I do if an item from my order is missing?
Please contact us immediately and we will
do our best to deliver the missing item as soon as possible or will provide you
with a voucher code to use upon your next order.
I just realised I won't be home for my delivery, what should I do?
If the delivery has not been assigned with
our logistic team, please contact us and we will work out an alternative
solution.
If the delivery has been sent out, we will
organise redelivery for a nominal fee of $20. Or you can choose to pick it up
at our Northbridge branch.
What happens if my meat is damaged upon delivery?
Please contact us attaching an image of the
item and we will assist you immediately.
Payment
What methods of payment does Wing Hong accept?
All major credit cards
oVISA
oMastercard o AMEX
o We are working at accepting other payment in the near future
Are my details, including my credit card, safe?
Absolutely. We respect your privacy and
security, and have partnered with Merchant Warrior as our payment gateway
provider. Merchant Warrior have an outstanding reputation as a market leader in
secure online payments
When will I get charged?
Your card will be charged upon clicking 'Purchase' at the end of your order.
Can I make a refund of the purchase?
We always stand by our products. Our
customers come above all else. That's how its always been for us. It's simple -
if you are unsatisfied with our product, we'll refund you. Contact us within 7
days of your delivery, and we'll refund all or portion of your order depending
on the circumstances.
Call us (08) 9227 6379 or email us at online@wh-food.com.au and we'll make it
right.
I have received my items but have decided I don't want one of the products. Can I return it?
Unfortunately, we cannot take back products
that are in good conditions once they have been received by you. This is
because product safety may have been compromised as the cool chain will have
been broken and we therefore can't resell the products.
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